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Privacy Policy

Tabi Group Privacy Policy

At Tabi Group, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website, services, and engage with us as a client or potential client.

1. Information We Collect

We may collect various types of information to provide and improve our services, including:

  • Personal Identification Information: Name, email address, phone number, company name, job title, and other contact details you voluntarily provide when you fill out forms, request information, or engage with our team.

  • Professional Information: Details related to your organization’s IT environment, current systems (e.g., ITSM, ESM platforms), project requirements, and business goals, as shared during consultations, assessments, or project engagements.

  • Website Usage Data: Information about your interaction with our website, such as IP address, browser type, pages viewed, time spent on pages, and referring URLs. This data helps us analyze website traffic and improve user experience.

  • Communication Data: Records of your communication with us, including emails, chat transcripts, and phone calls, to ensure high-quality service and address your inquiries.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To Provide Services: To deliver our IT Service Management, Enterprise Service Management, and digital transformation consulting services, including initial assessments, platform configurations, implementation, and ongoing support.

  • To Communicate with You: To respond to your inquiries, provide information about our services, send updates, and deliver relevant marketing communications (where you have consented).

  • To Improve Our Services: To analyze trends, understand client needs, and enhance our service offerings, website functionality, and overall customer experience.

  • For Internal Operations: To manage our business, administer our website, conduct data analysis, and ensure the security and integrity of our systems.

  • To Comply with Legal Obligations: To meet any applicable legal or regulatory requirements.

3. Data Sharing and Disclosure

Tabi Group does not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

  • With Service Providers: We may share data with trusted third-party service providers who assist us in operating our business and delivering our services (e.g., hosting providers, CRM systems, email marketing platforms). These providers are obligated to protect your information and use it only for the purposes for which we provide it.

  • With Ivanti (as an official partner): As an official Ivanti partner and training provider, we may share relevant information with Ivanti to facilitate licensing, support, or other product-related services necessary for your engagement with us.

  • For Legal Reasons: If required by law, court order, or governmental regulation, we may disclose your information to comply with legal processes.

  • With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

4. Data Security

We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Secure networks and data encryption.

  • Access controls and authentication procedures.

  • Regular security audits and updates.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Your Rights

You have certain rights regarding your personal information, including:

  • Access: Request access to the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request the deletion of your personal data, subject to legal limitations.

  • Opt-out: Opt-out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us using the information provided in the “Support” section.

6. Changes to This Privacy Policy

Tabi Group may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website with an updated effective date. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us via the details on our Support.