System Audit
Is Your IT Service Management (ITSM) Truly Optimized?
Many organizations use Ivanti Service Manager (ISM) but aren’t maximizing its potential. Without a proper audit, you could be missing critical optimizations, leading to inefficiencies, security risks, and higher operational costs. Our Ivanti Service Manager System Audit provides a comprehensive review of your current setup, identifies gaps, and delivers actionable recommendations to enhance performance, security, and scalability, especially in complex, multinational environments.
Why Choose Our Audit
Expert-Led
Conducted by Ivanti-certified consultants with 10+ years in enterprise ITSM
Actionable Insights
Clear, prioritized recommendations—not just a report
Global Experience
Proven success in multinational corporations with complex IT environments
Cost-Effective
Avoid unnecessary upgrades by optimizing what you already have
Key Features
Configuration Review
- Assessment of workflows, automation rules, and business logic
- Validation of best practices in incident, problem, and change management
- Identification of misconfigurations causing delays or errors
Performance & Scalability Check
- Analysis of database efficiency and API integrations
- Detection of bottlenecks affecting system speed
- Recommendations for scaling in global deployments
Security & Compliance Assessment
- Review of access controls, role permissions, and audit logs
- Verification of compliance with ITIL, ISO 27001, or GDPR (if applicable)
- Identification of vulnerabilities in integrations and custom scripts
User Experience (UX) & Adoption Analysis
- Evaluation of portal usability and self-service functionality
- Detection of training gaps or resistance points
- Suggestions for improving end-user and technician adoption
Customization & Integration Health Check
- Review of third-party integrations (e.g., Azure AD, SCCM, SAP)
- Validation of custom scripts and reports for stability
- Recommendations to reduce technical debt